It is important that you read and accept the IELTS test terms and conditions when you register for the test.

You also receive the terms and conditions in the Notice to Candidates which is included with the application form.

The terms and conditions contain important information, including details of:

Test day arrangements

What you can take into the test room

The rules you need to follow

Test security

What you can expect from the results process

Cancellations process

How we use your information

When you sign the declaration in the application form you are confirming that you have read and understood the IELTS test terms and conditions and agree to abide by them.

Please note:

Security at IELTS tests is important to us. As an added measure, all participants will be required to have their photograph taken by IELTS administrative staff on their test day. Please make sure that you review the photograph instructions supplied to you after you have booked your test.

Cancellation and postponement

Candidates may cancel their test, but cancellation must be made at least five weeks prior to the scheduled test date. Please contact us as soon as possible if you need to cancel or postpone your test.

Refunds and transfers


  • If you cancel your registration at least five weeks before the test date, you will receive a refund, but an administrative fee of 25% of the overall exam fee will be deducted.
  • If you cancel your registration within five weeks or less of the test date, you will NOT receive a refund unless you can justify that your ability to sit the test has been affected by a serious illness or military service. A 25% administrative fee will also be charged in this case.
  • If you want to apply for a refund, please complete and submit a Request for Refund Form (available in the downloads section) as soon as possible before the test date.
  • If you are absent on the day of the exam without prior notice there will be no refund. If you are absent on the test day due to ill-health you must submit evidence of your absence within 5 days after the test day. A 25% administrative fee will be charged in this case as well.


If you want to transfer your application to a different test date you need to complete and submit a Transfer/Refund Form, aviailable here in the downloads section.

If you want to change the module (Academic or General) please contact us as soon as possible before the exam date. No extra fee will be charged for a change of module.

See also