Exams Admin Assistant

To support the Exams Services Manager and (sectoral) Account Executives in the delivery of exams administration, in accordance with Examinations Quality Standards & exam board specifications.  

Context and environment:

This post will be managed by the Exams Services Manager. This post requires generic administrative, financial and customer service skills. In addition to requiring very good administrative skills, the role includes meeting (or exceeding) customer service standards, and mystery shopping specifications.

The post holder is expected to assist Account Executives across all sectors: Professional, University/IELTS and Schools, and provide administrative support for any of the exam products offered in Zambia: IELTS, CIPS, ACCA, IMIS, CIE, Edexcel etc.