Important information on COVID-19 for British Council customers and partners


Following recent directives from the Zambian Government, the British Council has limited our operations with several restrictions in place until further notice. They are as follows:

Examination services


FOR ALL IELTS TEST-TAKERS: Due to restrictions on gatherings imposed by the Zambian authorities and in the interests and safety of our test takers in light of Coronavirus (COVID-19),we have decided to suspend  IELTS tests in Zambia until 24 April 2020. We are closely monitoring the situation and will recommence testing as soon as it is safe and permissible to do so. 

 All affected test-takers are eligible for a free transfer or refund by contacting us via email on We hope to be able to update rescheduled test-takers on any potential new test dates in 3 weeks.

Professional and university exams

All British Council exams have been suspended until 24 April 2020 while we monitor the situation. We will update rescheduled test-takers on any potential new test dates in due course. To protect the health of IELTS test-takers in light of Coronavirus (COVID-19), as well as to comply with Zambian Government Directives, IELTS exams are suspended in Zambia until 24 April  2020.

  •  The University of London has cancelled all written examinations that were scheduled to take place in April, May and June 2020. Students with queries to forward them to the university  through their student portal or by using thecontact us form on the University’s website.

School exams

Following announcements made by Cambridge, Pearson and Oxford on the cancellation of the May/June 2020 examination sessions, the examination boards will provide an update for both school and private candidates. You can access the latest information from all three boards on their respective websites using the links below:

Cambridge Assessment International Qualifications

Pearson Qualification

Oxford International AQA Exams

Customer contact  

We will not be attending to walk-in queries until further notice.

If you have a query, please contact us using any of the following channels indicated below.  we will respond to your query as soon as possible.

  1. CALL   -  +260 211 37 67 00 / +260 960281591

  2. EMAIL US –

  3.  Facebook  - British Council Zambia

NOTE: If you would like to pick up your results/test report form, you can do so on the following days;

Tuesday : 12hrs – 15hrs

Friday : 10hrs – 13hrs


Our offices have been restricted to the public for the time being, but you can contact us via telephone +260 211 376 700or email

During this uncertain time, our students, customers and partners’ health is our priority. 

Please stay up to date on current welfare guidelines, available here: